Privacy Policy

Last updated: 20 August 2026

1. General Information

NOVA DIGITAL STUDIO LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal data we collect, how and why we process it, how long we retain it, and what rights you have when visiting our website, contacting us, or using our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

2. Data Controller

The data controller responsible for processing your personal information is:

NOVA DIGITAL STUDIO LTD
Company Number: 17394330

Registered Office:
Office 1724
60 Tottenham Court Road
Fitzrovia, London W1T 2EW
United Kingdom

Email: info@nd-studio.net
Phone: +44 7458 197055

3. Website Hosting and Infrastructure

Our website is hosted using secure technical infrastructure provided by professional hosting and technology service providers.

Personal data collected through the website may be stored on servers operated by us or by service providers acting on our behalf. We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

4. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

  • Name and contact details

  • Email address and telephone number

  • Company name and business information

  • Information submitted through contact or inquiry forms

  • Project requirements and correspondence

  • Billing and transaction information

  • Website usage and device information

  • Cookie identifiers and analytics data

  • Any other information you voluntarily provide to us

Please do not provide sensitive personal information unless it is necessary for your request and we have agreed to receive it.

5. Server Logs

Whenever you access our website, certain technical information may be recorded automatically by our servers or hosting provider. This may include:

  • IP address

  • Browser type and version

  • Operating system and device type

  • Referring website

  • Date and time of access

  • Requested pages and files

  • HTTP status and error information

We process server log information to maintain the security, stability, and proper operation of the website, prevent misuse, investigate technical issues, and protect our systems.

The lawful basis for this processing is our legitimate interest in operating and securing our website.

6. Contact and Inquiry Forms

When you contact us by email, telephone, or through a website form, we may collect information such as your name, email address, telephone number, company details, selected service, project requirements, and message.

We use this information to:

  • Respond to your request

  • Prepare proposals or quotations

  • Provide information about our services

  • Communicate with you about a current or potential project

  • Establish and manage a business relationship

  • Maintain records of our correspondence

Depending on the circumstances, the lawful basis for processing is taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing our legitimate business interests.

7. Contracts and Services

When you purchase or use our services, we may process the information required to provide those services, manage the project, communicate with you, issue invoices, receive payments, provide customer support, and maintain appropriate business and accounting records.

The lawful basis for this processing is the performance of a contract, taking steps before entering into a contract, compliance with legal obligations, and our legitimate interests in administering and protecting our business.

8. Payments

Where online or electronic payments are available, payments may be processed by trusted third-party payment providers.

Payment information is transmitted directly to the selected payment provider through encrypted connections. NOVA DIGITAL STUDIO LTD does not normally receive or store complete payment card details.

Payment providers process personal data under their own privacy policies and security procedures. We may receive limited transaction information, such as your name, billing details, payment status, transaction reference, amount, and payment date.

Payment-related processing is necessary for entering into or performing a contract and for complying with applicable accounting and legal obligations.

9. Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, and support analytics or advertising activities.

Essential cookies may be placed where they are necessary for the operation and security of the website. Optional analytics and marketing cookies are activated only after you provide consent through our cookie banner, where consent is legally required.

You may accept, reject, or modify optional cookie preferences through the cookie settings available on the website. You may also withdraw your consent at any time.

More detailed information about the cookies used on our website may be provided in a separate Cookie Policy.

10. Analytics and Marketing Technologies

With your consent, we may use services such as Google Analytics 4 and Meta Pixel to understand how visitors interact with our website, measure website performance, and improve our marketing activities.

These technologies may collect information including:

  • Visited pages and actions taken

  • Approximate location

  • Browser, device, and operating system information

  • Referral source

  • Cookie and advertising identifiers

  • Date, time, and duration of visits

Analytics and marketing technologies are activated only after the required consent has been provided. You can withdraw or change your consent at any time through the website’s cookie preferences.

Third-party providers may process information on servers located outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate legal safeguards are used.

11. How We Share Personal Information

We do not sell or rent your personal information.

We may share personal data with carefully selected third parties where reasonably necessary, including:

  • Website hosting and infrastructure providers

  • Email and communication service providers

  • Analytics and advertising providers

  • Payment processors and financial institutions

  • Accounting, legal, and professional advisers

  • Contractors or service providers assisting with project delivery

  • Government authorities or regulators where required by law

  • Potential purchasers or advisers in connection with a business restructuring or sale

Service providers may process personal information only for agreed purposes and must protect it appropriately.

12. International Data Transfers

Some of our technology providers may process personal data outside the United Kingdom.

Where personal data is transferred to a country that is not covered by a UK adequacy regulation, we will seek to ensure that appropriate safeguards are used. These may include the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses, or another legally recognised transfer mechanism.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, contractual, or reporting requirements.

Our usual retention periods are:

  • General inquiries that do not lead to a contract: up to 24 months after the last communication

  • Customer and project records: for the duration of the business relationship and normally up to 6 years afterwards

  • Invoices, transactions, and accounting records: as required by applicable tax and accounting laws

  • Server and security logs: normally up to 12 months, unless longer retention is necessary to investigate a security incident

  • Analytics information: according to the retention settings configured within the relevant analytics service

  • Marketing consent records: while consent remains valid and for a reasonable period afterwards to demonstrate compliance

We may retain information for longer where required by law, necessary for legal claims, or reasonably required to prevent fraud or protect our rights.

14. Data Security

We use appropriate technical and organisational measures designed to protect personal information, including access controls, secure connections, software updates, backups, and restrictions on access to personal data.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. You are responsible for taking reasonable precautions when communicating or sharing information online.

15. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data

  • Request restriction of processing

  • Object to processing based on legitimate interests

  • Object to direct marketing at any time

  • Request the transfer of your data where data portability applies

  • Withdraw previously given consent at any time

  • Submit a complaint to a data protection authority

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, please contact:

Email: info@nd-studio.net

We normally respond to valid requests within one month, subject to any extensions permitted by law.

16. Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

You may also object to processing based on our legitimate interests. In that case, we will stop processing the relevant personal data unless we can demonstrate compelling legitimate grounds for continuing or the processing is required for legal claims.

17. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Website: www.ico.org.uk
Telephone: 0303 123 1113

18. Children’s Privacy

Our website and services are intended for businesses and individuals aged 18 or over. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

19. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

We recommend reviewing the privacy policy of every external website you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website technologies, or legal obligations change.

The latest version will always be published on this page. The date shown at the top indicates when the policy was last updated.

21. Contact Us

If you have questions about this Privacy Policy or the processing of your personal information, please contact:

NOVA DIGITAL STUDIO LTD
Company Number: 17394330

Office 1724
60 Tottenham Court Road
Fitzrovia, London W1T 2EW
United Kingdom

Email: info@nd-studio.net
Phone: +44 7458 197055